The Shen Spine team is where empathy meets experience. The Shen Spine team works with EVERY patient to go above and beyond our patient’s expectations resulting in our 98% patient satisfaction rate. From intake, to surgical planning and insurance assistance, we have the time to focus on you. That is why so many patients refer their family and friends to Shen Spine. With unheard-of employee retention, our team has the experience to help any patient who is experiencing back pain. Combined with Dr. Shen’s clinical excellence, the Shen Spine Team is pioneering spine care.
I schedule all procedures for Dr. Shen including all pre and post op appointments.
Anytime! They should call me if they have questions regarding their procedure, any pre or post op questions or appointment information.
The best part of my day is knowing I helped someone navigate through a complex healthcare system to find relief. I hate seeing someone in pain, and I like knowing I can help.
Email: Mfudger@shenspine.com Phone: 518-708-6300 Ext. 104
Health Information Coordinator
I make appointments, manage medical records and get authorizations for all testing ordered. I manage all the patient charts. Also, it is my voice you will hear on your voicemail reminding you about upcoming appointments.
Anytime! Patients should call me if they have questions about their file or insurance. I can also help you with your diagnostic imaging needs.
My favorite part of my day is helping the patients that are struggling with pain and hearing them say how much better they are after Dr. Shen helped them.
Email: firstname.lastname@example.org Phone: 518-708-6300 Ext. 103
Research Coordinator and Certified Surgical Technologist
My job is to check on patients post-op, answer any questions, and provide Dr. Shen with a thorough update. Before surgery, I prepare the patient’s case with the proper instruments and sterile supplies needed for each surgery. During surgery, I have the privilege of assisting Dr. Shen in the operating room. It’s fascinating. A self-described clean freak, I am very proud of our zero surgical infection history.
Anytime! Patients should call me if they have any post-op concerns and questions.
The best part of my day, is when I hear a patient say, “Dr. Shen gave me my life back!” It is so rewarding to hear and makes all the long hours worth it.
Email: email@example.com Phone: 518-708-6300 Ext. 102